Best Kind of News

Effectively and clearly communicating with customers, team members and colleagues sets the stage for clients to be satisfied, targets to be met and exceeded, work to flow, and strong relationships to develop. It seems so easy and straightforward. Yet so often, this doesn’t happen. Lack of communication, miscommunication and misunderstood communication leads to upset and angry clients, missed deadlines and targets, and strained internal relationships. And frustrated Lean team

Even if you don't have an official leadership role or title, you are a leader and can counteract unkind leadership at work. Three Things you can do to counteract unkind leadership “What can we do if our leaders aren’t practicing Kind Leadership?” This is the question I’m probably asked most by people working on teams in different organizations. Here’s what I always answer. There are three different things you can do: 1. You can speak up about how your leader’s words and act

All people are difficult. That is the truth. Reframing your own thinking from "difficult people" to "difficult situations" helps everyone move forward together to solve problems and meet organizational goals. As a leader or supervisor at work, I'm sure you've been in the situation where you have to work with an employee to solve a problem (potentially a recurring problem) and you find yourself feeling a sense of dread and anxiety. You might be thinking to yourself, "This is g

Humans are hardwired for negativity! Kind Leaders deliberately introduce practices to help people overcome that negativity bias and "assume positive intent" instead! Never underestimate the importance of “the meeting before the meeting”! Why? Because as human beings we all come hard-wired for negativity bias. That means we automatically ASSUME negative intent! That whatever it is ISN’T a good ideas; that we DON’T want to do it; that it WON’T work. But negativity bias doesn

There are many myths about kindness and Kind Leadership. One of the most prevalent is that kindness means putting up with 'bad...

Leading with kindness means focusing on "the means" or how you get there, just as seriously as you focus on the "ends"! A quick reminder...

By listening with open eyes, open ears, open mind and open heart! How did you sleep last night? Were you feeling nervous about heading...

When, as a leader, was the last time you reached out and asked for help? For me, it was yesterday! My aunt and uncle haven’t been...

“If people weren’t afraid of being treated unkindly (especially by their leaders) they wouldn’t feel fear.” And, “When people are afraid,...

From my new blog, Karyn Says on my new Karyn Ross Consulting website ! So often people think that competition is the best way to drive...

Unless leaders define which specific actions are allowed - and which are not - organizational values are simply "words on a wall". Many...

Are you a leader wondering why your office culture if toxic? If you are, please look first at yourself and why you are "allowing" people...

So often, the phrase "hold people accountable" really means "I wish the other person would change...and do what they are 'supposed to'." ...