Effectively and clearly communicating with customers, team members and colleagues sets the stage for clients to be satisfied, targets to be met and exceeded, work to flow, and strong relationships to develop. It seems so easy and straightforward. Yet so often, this doesn’t happen. Lack of communication, miscommunication and misunderstood communication leads to upset and angry clients, missed deadlines and targets, and strained internal relationships. And frustrated Lean team members, who are...

Recognizing team member's efforts and work are a regular part of Kind Leader practice! 3 Things Kind Leaders Say on a Regular Basis My daughter started a new job a couple of weeks ago, and this morning she texted me that she was super happy because her new supervisor had let her know what a good job she was doing! As leaders, it’s easy to forget how important it is to recognize, on a regular basis, the great work that our team members are doing, and the time and effort they are putting in to...

Even if you don't have an official leadership role or title, you are a leader and can counteract unkind leadership at work. Three Things you can do to counteract unkind leadership “What can we do if our leaders aren’t practicing Kind Leadership?” This is the question I’m probably asked most by people working on teams in different organizations. Here’s what I always answer. There are three different things you can do: 1. You can speak up about how your leader’s words and actions have...