Use these four steps when you see or hear someone being treated unkindly in your workplace. My 4 Step Approach to Countering Unkindness and Meanness at Work Have you ever been in a meeting at work where someone shares an idea and someone else responds meanly by saying something like “that is the stupidest thing I’ve ever heard”? If you have, you probably didn’t know what to do or how to respond. Especially if the person who said the unkind words was someone in power such as a supervisor or...

I’m tired of meanness. I think that a lot of other people are too. Here’s why. Unkindness smoulders and leaps from one social media platform to another. This month, I posted a story on social media that went viral. The story was about deliberately crossing the street to introduce myself to a neighbor who now lives in my daughter’s childhood best friend’s house. The neighbor told me that she had been saving a box of family photos that had been left behind by the previous owners since 2017 in...

Effectively and clearly communicating with customers, team members and colleagues sets the stage for clients to be satisfied, targets to be met and exceeded, work to flow, and strong relationships to develop. It seems so easy and straightforward. Yet so often, this doesn’t happen. Lack of communication, miscommunication and misunderstood communication leads to upset and angry clients, missed deadlines and targets, and strained internal relationships. And frustrated Lean team members, who are...