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Use these four steps when you see or hear someone being treated unkindly in your workplace. My 4 Step Approach to Countering Unkindness and Meanness at Work Have you ever been in a meeting at work where someone shares an idea and someone else responds meanly by saying something like “that is the stupidest thing I’ve ever heard”? If you have, you probably didn’t know what to do or how to respond. Especially if the person who said the unkind words was someone in power such as a

Effectively and clearly communicating with customers, team members and colleagues sets the stage for clients to be satisfied, targets to be met and exceeded, work to flow, and strong relationships to develop. It seems so easy and straightforward. Yet so often, this doesn’t happen. Lack of communication, miscommunication and misunderstood communication leads to upset and angry clients, missed deadlines and targets, and strained internal relationships. And frustrated Lean team

Recognizing team member's efforts and work are a regular part of Kind Leader practice! 3 Things Kind Leaders Say on a Regular Basis My daughter started a new job a couple of weeks ago, and this morning she texted me that she was super happy because her new supervisor had let her know what a good job she was doing! As leaders, it’s easy to forget how important it is to recognize, on a regular basis, the great work that our team members are doing, and the time and effort they

Even if you don't have an official leadership role or title, you are a leader and can counteract unkind leadership at work. Three Things you can do to counteract unkind leadership “What can we do if our leaders aren’t practicing Kind Leadership?” This is the question I’m probably asked most by people working on teams in different organizations. Here’s what I always answer. There are three different things you can do: 1. You can speak up about how your leader’s words and act

All people are difficult. That is the truth. Reframing your own thinking from "difficult people" to "difficult situations" helps everyone move forward together to solve problems and meet organizational goals. As a leader or supervisor at work, I'm sure you've been in the situation where you have to work with an employee to solve a problem (potentially a recurring problem) and you find yourself feeling a sense of dread and anxiety. You might be thinking to yourself, "This is g

If the common myth that people will take advantage of you if you are kind is holding you back from practicing kindness, it's time to...